Last Updated: 07.20.2025

At RT Fitness Home, we aim to deliver high-quality fitness coaching, digital programs, and physical products to support your health journey. Your satisfaction is our top priority.

Please read our updated return and refund policy below — it applies differently to digital services and physical products.

1. Digital Services & Programs

1.1 Non-Refundable Services

All digital coaching programs, consultations, personalized workout plans, and downloadable materials are non-refundable once purchased or accessed.
This includes:

  • Online coaching sessions (1-on-1 or group)

  • Digital fitness plans, eBooks, and PDFs

  • Subscription or membership-based training content

Once access is granted or a session is delivered, refunds cannot be issued due to the digital nature of these services.

1.2 Coaching Cancellations or Reschedules

If you need to cancel or reschedule a coaching session, please notify us at least 24 hours in advance by emailing support@rtfitnesshome.com.
Cancellations made less than 24 hours before your scheduled session may not be eligible for rescheduling or refund.

1.3 Exceptional Refund Considerations

Refunds may be considered on a case-by-case basis in the event of:

  • Duplicate payments or accidental charges

  • Technical errors preventing access to a purchased program (verified by our support team)

Please contact us within 7 days of purchase to resolve such issues.

2. Physical Products

2.1 Return Eligibility

You may return physical products within 30 days of delivery, provided they are:

  • Unused, unopened, and in their original packaging

  • Accompanied by proof of purchase (order number or receipt)

Opened health or personal care items are non-returnable due to hygiene and safety reasons.

2.2 How to Initiate a Return

Email us at support@rtfitnesshome.com with:

  • Your order number

  • The reason for return

Our team will provide a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA number may not be processed.

2.3 Return Shipping

  • You are responsible for the return shipping cost unless the product was defective or sent in error.

  • We recommend using a trackable shipping service. RT Fitness Home cannot guarantee receipt of items without tracking.

2.4 Refunds for Physical Products

Once your return is received and inspected, you’ll be notified of approval or denial.
Approved refunds will be processed to your original payment method within 7–10 business days.

Partial refunds may apply if:

  • Items are not in their original condition

  • Returns are initiated after 30 days of delivery

3. Sale Items

Sale or clearance items are final sale and cannot be refunded.

4. Contact Us

Have questions or need assistance? We’re happy to help.

RT Consulting Group
Email: support@rtfitnesshome.com
Phone: +1-830-521-8300
Website: www.rtfitnesshome.com